Privacy Policy

1. Introduction

Rax AI (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and safeguard information when you use Elira Cycles (the “App”), our websites, and related services (collectively, the “Services”).

Please read this policy carefully. By using Elira Cycles, you acknowledge that you understand and accept the practices described here. If you do not agree, please do not use the Services.

2. About Elira Cycles

Elira Cycles is an AI-powered reproductive health application designed to help users track menstrual cycles, predict periods and ovulation, monitor symptoms and moods, log medications and physical activity, and receive personalized health insights.

The App is intended to support reproductive wellness and general health awareness. It does not provide medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for medical decisions.

3. Data We Collect

We collect information that you provide directly, data generated through your use of the App, and limited technical data from your device.

3.1 Account Information

• Name
• Email address
• Profile picture (optional)
• Authentication credentials
• Country
• Preferred language
• Time zone

3.2 Health Information

• Menstrual dates and cycle length
• Period duration and flow intensity
• Ovulation predictions and fertile window estimates
• Pregnancy-related information (where applicable)
• Symptoms, mood logs, and personal notes
• Medication logs and reminders
• Sexual activity (optional, only if you choose to log it)
• Fertility information
• Weight, body temperature, and sleep data
• Water intake, exercise, and nutrition logs

3.3 Device Information

• Device model and operating system
• App version
• Device identifiers
• Crash logs and performance diagnostics

3.4 Usage Information

• Features used and settings selected
• Session duration and frequency
• Navigation and interaction data
• Aggregated analytics events

3.5 AI Conversations

If you use an AI assistant or chat feature within the App, your questions and inputs may be processed to generate responses. Where permitted by law, we may also review anonymized or aggregated conversation data to improve service quality, safety, and model performance. We do not use identifiable health chats to train AI models without your explicit consent where required by law.

4. Why We Collect Data

We use your information to:

• Deliver personalized cycle, period, and ovulation predictions
• Improve fertility estimates and health insights
• Generate AI-powered recommendations based on your logs
• Send reminders, notifications, and health alerts
• Synchronize your data across devices
• Improve application performance, reliability, and security
• Detect fraud, abuse, and unauthorized access
• Provide customer support and respond to inquiries
• Comply with legal and regulatory obligations
• Improve machine learning models using anonymized or aggregated data, where permitted by law

5. Legal Basis for Processing

We process personal data based on one or more of the following lawful grounds, depending on the data type and jurisdiction:

• Consent: For sensitive health data and optional features, where required by law.
• Contractual necessity: To provide the Services you signed up for.
• Legitimate interests: For security, fraud prevention, product improvement, and analytics, balanced against your rights.
• Legal obligations: To comply with applicable laws, regulations, or court orders.

Where we rely on your consent, you may withdraw it at any time through the App settings or by contacting us. Withdrawing consent may limit certain features.

6. Data Security

We implement industry-standard technical and organizational measures to protect your data, including:

• Encryption in transit using HTTPS/TLS
• Encryption at rest where applicable
• Secure authentication and access controls
• Regular security monitoring and vulnerability management
• Backup and disaster recovery procedures

While we take these precautions seriously, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

7. Data Sharing

We do not sell your personal data. We may share information only in limited circumstances:

• Service providers: Cloud infrastructure, analytics, authentication, notification, and payment processing providers that help us operate the App.
• Healthcare integrations: Only when you explicitly authorize a connection.
• Legal requirements: Government authorities, law enforcement, or regulators when required by applicable law or to protect our rights.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.

All third parties that process data on our behalf are contractually bound to use it only for the agreed purposes and to protect it appropriately.

8. Third-Party Services

The App may rely on third-party services such as Google Play Services, Apple Services, Firebase, Supabase, analytics platforms, AI service providers, and payment processors. These providers operate independently and have their own privacy policies. We encourage you to review those policies to understand how they handle your information.

We are not responsible for the privacy practices of third-party platforms or services that you access outside of Elira Cycles.

9. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Services. If you delete your account, we will remove or anonymize your personal information within a reasonable period, unless we are required to retain it to comply with legal obligations, resolve disputes, or enforce our agreements.

Anonymous or aggregated statistical data may be retained indefinitely for research, analytics, and product improvement purposes, as it cannot reasonably identify you.

10. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Delete your personal data
• Export or receive a copy of your data
• Restrict or object to certain processing activities
• Withdraw consent where processing is based on consent
• Lodge a complaint with a data protection authority

To exercise your rights, contact us using the details below. We will respond in accordance with applicable law.

11. Children’s Privacy

Elira Cycles is not intended for children below the minimum age required by applicable law in your jurisdiction (for example, under 13 years of age, or the higher age required locally) without appropriate parental or guardian consent. We do not knowingly collect personal data from children without such consent. If you believe we have collected data from a child without proper consent, please contact us and we will delete it.

12. Cookies and Similar Technologies

Our website and App may use cookies, local storage, authentication tokens, analytics technologies, and similar tools to maintain sessions, remember preferences, understand usage, and improve performance. You can manage these technologies through your device or browser settings, though disabling them may affect functionality.

13. International Data Transfers

Your data may be processed and stored in countries outside your country of residence, including countries that may have different data protection laws. When we transfer personal data internationally, we implement appropriate safeguards, such as standard contractual clauses or equivalent mechanisms, to protect your information in accordance with applicable law.

14. AI Transparency

Elira Cycles uses artificial intelligence to generate insights, predictions, and recommendations. Important notes about our AI features:

• AI-generated insights are informational only.
• Predictions are estimates based on the data you provide.
• AI may occasionally produce inaccurate or incomplete recommendations.
• Do not rely on AI output for medical diagnosis, treatment decisions, or emergency situations. Always consult a qualified healthcare professional.

15. User Responsibilities

To keep your account and data safe, you should:

• Provide accurate and up-to-date health information
• Keep your login credentials secure and not share them
• Consult healthcare professionals for medical concerns
• Review and update your health logs regularly
• Notify us promptly of any unauthorized access to your account

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Services. Material changes will be communicated through the App or website. Continued use of the Services after the updated policy takes effect constitutes acceptance of the revised terms where permitted by law.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Company: Rax AI
• Product: Elira Cycles
• Support Email: [Insert Support Email]
• Website: [Insert Website URL]
• Physical Address: [Insert Physical Address, if applicable]